Terms and conditions

Last updated: 23 February 2026

These terms and conditions govern your use of our website and services. By accessing our website or booking an appointment, you agree to these terms.

1. About us

This website is operated by Lonese Jacobs Physiotherapy, a physiotherapy practice based in Table View, Cape Town, South Africa. References to “we”, “us”, or “our” refer to the practice and the registered physiotherapist/s associated with it.

2. Medical disclaimer

All content on this website is provided for general information only and does not replace professional medical advice, diagnosis, or treatment.

You should not rely on website content as a substitute for consultation with a qualified healthcare professional. Always seek medical advice from your doctor or physiotherapist regarding any condition.

3. Eligibility for treatment

By booking an appointment, you confirm that:

• The information you provide is accurate and complete.
• You are over 18, or a parent or legal guardian is booking on behalf of a minor.
• You will disclose all relevant medical history before treatment.

We reserve the right to refuse or discontinue treatment where clinically appropriate.

4. Appointments and bookings

Appointments can be made via our website booking form.

A booking is only confirmed once you receive confirmation from our practice.

We aim to run on time. While not often the case, delays may occur due to emergencies or complex cases. We appreciate your understanding.

5. Cancellations and missed appointments

We require at least 24 hours’ notice for cancellations or rescheduling.

Late cancellations or missed appointments may be subject to a fee. This may be up to the full session rate.

Repeated missed appointments may result in refusal of future bookings.

6. Fees and payment

Fees are payable at the time of treatment unless otherwise agreed.

We accept payment via card, EFT on the premises.

If you are claiming from medical aid:

• You remain responsible for any shortfalls.
• Authorisation is your responsibility unless explicitly handled by us.

Fees are subject to change. Updated pricing will be communicated in advance.

7. Medical aid and third party claims

We may submit claims to medical aids on your behalf where supported. Submission does not guarantee payment.

You remain liable for any unpaid amounts, rejected claims, or co-payments.

For injury-on-duty, road accident fund, or other third party claims, payment terms may differ and must be agreed in writing.

8. Treatment and consent

By attending an appointment, you consent to assessment and treatment by our registered physiotherapist.

Treatment may include manual therapy, exercise therapy, dry needling, electrotherapy, or other clinically appropriate techniques.

You have the right to:

• Ask questions at any time.
• Decline or stop treatment.
• Request a chaperone where appropriate.

9. Risks and outcomes

Physiotherapy is generally safe but carries some risks. These may include temporary soreness, bruising, fatigue, or symptom flare-ups.

We do not guarantee outcomes. Recovery depends on factors such as diagnosis, compliance with treatment, and individual health conditions.

10. Home exercises and advice

You may be given exercises or lifestyle advice. You are responsible for performing these safely and as instructed.

Stop immediately and contact us if you experience pain, dizziness, or worsening symptoms.

11. Website use

You agree to use this website lawfully and not to:

• Upload harmful or malicious content.
• Attempt unauthorised access to systems.
• Copy or reuse content without permission.

We may restrict or terminate access for misuse.

12. Intellectual property

All website content, including text, branding, logos, images, and downloads, remains our property unless stated otherwise.

You may not reproduce, distribute, or republish content without written permission.

13. Privacy

Your privacy is important to us. Personal information is handled in accordance with our Privacy Policy and applicable South African data protection laws.

By using our services, you consent to the collection and use of your information as outlined in our Privacy Policy.

14. Confidentiality

All patient information is treated as confidential and stored securely.

We may share relevant information with other healthcare providers involved in your care where necessary and with your consent, unless required by law.

15. Limitation of liability

To the fullest extent permitted by law, we are not liable for:

• Indirect or consequential losses.
• Outcomes outside our reasonable control.
• Website interruptions or technical errors.

Nothing in these terms limits liability where it would be unlawful to do so.

16. External links

Our website may include links to third party websites. We are not responsible for their content, accuracy, or privacy practices.

17. Changes to services or content

We may update or withdraw website content, services, or pricing at any time without prior notice.

We aim to keep information accurate and up to date but do not guarantee completeness at all times.

18. Governing law

These terms are governed by the laws of South Africa.

Any disputes will be subject to the jurisdiction of South African courts.

19. Updates to these terms

We may update these terms from time to time. The latest version will always be published on this page with the updated date.

20. About this website

You can read more about this website here.

21. Contact details

If you have questions about these terms, contact us:

Lonese Jacobs Physiotherapy
15 Knokke Avenue
Table View, Cape Town
Phone: 066 465 7225
Email: hello@lonesephysio.co.za
Website: https://lonesephysio.co.za/

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